Cotton On Reviews

they're okay but the fabric wears out very quickly it's very thin i would love some more sturdy clothing options even if it cost a little more

I was given clothing for Christmas as a gift that didn't fit me. Went into the Physical Ballito store and they refused to give a refund or even a voucher that can be used at a later date without the purchase receipt, even though the Cotton On tag was still on the item and their computer system recognizes the item and price (they had nothing else that I liked in my size - at the time).

Returned an item at another clothing store brand without any issues whatsoever.

Will no longer support Cotton On!

Ordered product, and understandably charged. I was sent an email to track the delivery status which hasn't updated in a week. Attempts to get an update are automated messages which offer no details. Should have done a deeper dive on the company reviews which are riddled with the same issues

Purchased earrings for my niece for Christmas but were not delivered. Just today they were returned to me anomalously. In the meantime I had called and they refunded me as they couldn't promise that I would get them on time so I purchased a gift card to give to her just a few hours ago and still haven't gotten the printable card but the Money is out of my account.So I called and told customer service was returned the earrings and wanted to use the gift card as I was being an honest person, I was told no, may I remind that I still don't have the gift card but I have the Id number for the purchase. I was just trying to be honest and I don"t shop here it is not a store that I use. They just HUNG UP ON me! Terrible SERVICE!

I purchased a supposed rug from this website and when it came in, it was in no way a rug. When I tried to return it, they ignored my emails for 2 weeks. They finally sent me one asking for a picture of the item i purchased. I sent the picture and I haven't heard back from them. Also, when I initially purchased the item, the confirmation email was not in the company's name, but in the name of an individual. Poor poor quality and service. Definitely a scam!

I purchased two pairs of jeans from here online. One pair didn't look how they did online, the bottoms were all cut up and fringy. The other pair ripped the first time I wore them. One legs ripped all down the seam, just from crossing my leg. I'm currently waiting on a refund, but beware customer service is horrible and I'm not optimistic I will receive it.

Very stingy when it comes
to redeeming ‘Perk vouchers’ - they expire too quickly. They are happy to take your money at the time
of purchase - but - they don’t give you much time to cash in the rewards. CottonOn wins both times.

The return process from US was relatively simple and they provided return label for no cost. They however processed a refund that was less than the cost of goods returned, also not inclusive of taxes paid on the goods. I emailed them asking for a breakdown of what items I sent back and what they gave me for each item, as many other companies do automatically. They refused to do this and their only response was to refund me a random $1.89 as if to say f you. I've spent a lot of money w this company and love their children's clothing line for my girls so it is a real shame that they are so purposely deceptive with returns.

Ordered some mugs, a bowl and notepad for a Christmas present and arrived quickly and packaged securely. I haven't had any issues with the company. Thank you for the lovely products!

The WORST employees at the Meridian, ID store. They gossip about customers and make HORRIBLE comments.

Still waiting for an order I made on 15/10 and it's now 21/11. Have asked for refund multiple times and nothing being done. It's just theft at this point.

I removed the tag from a jacket I bought online and it was discarded. The jacket was to tight fitting, they are sized small. I tried to return it and they wouldn’t exchange or refund. I have purchased lots of clothes online and very easy to return. Now I am out the money with a jacket that doesn’t fit.

I bought a pair of shorts from Cotton On in Sidney when I was vacationing there. I was leaving Sidney the same night I bought the shorts, and when I got home, I discovered, that the security tag was left on the shorts and that the lady helping me, did not take it off.
I went to multiple other Cotton On stores in my home country, and no one would help me take it off or get me a refund, even though I still have the receipt. Now I am left with a pair of shorts I can’t use and a very bad experience with Cotton On customer service.

After reading the reviews I was nervous to place an order but as it was only a tenner I thought I’d take the risk and glad I did. My parcel only took 4 days to arrive and was really well packaged!

What is happening with the material, we have bought numerous clothing and after the first wash the colour comes out and leaves the items looking dirty. I have noticed other people that are wearing the same items and theirs was the same. Not going to buy anymore, such poor quality.